• Monday 15 August – Tuesday 16 August 2016

    • NSPF CPO Course – Monday & Tuesday (2 day course) 9am-5pm
      Shane Ince and Mike Geddes, NSPF
      This hands-on training program will teach you how to operate and maintain an aquatic facility. This program can be used as a pathway to obtaining either the Certificate III or IV in Swimming Pool and Spa Service qualifications. Completing this program will give you the ability to use the Recognition of Prior Learning (RPL) route to becoming qualified. Additionally, successful completion of this program will qualify you for the NSPF Certified Pool/Spa Operator Certification for commercial pool operators.
      The blended program covers topics such as disinfection, filters, filtration, recreational water illnesses, water balance, pool and spa water problems, and more.
    • NSPF Instructor Course – Monday 9am-5pm, Tuesday 9am-5pm, Wednesday morning 9am-1pm (2 and 1/2 day course). Click here for more information on this course.
    • Registrations will be accepted until the class fills or until Friday, July 8, 2016.


    Wednesday 17 August 2016

    9:15am-10:00am Basic Water Chemistry – Learn how to convert your knowledge into a trusted sale – John Charles, National Key Account Manager, Focus Products
    Water chemistry knowledge is a vital tool in the professional retail industry. Whilst it is highly beneficial to be armed with key technical information, the skill of communicating your knowledge to the consumer is often overlooked. In this session we will cover basic water chemistry and equally as important, how to convert your knowledge into a trusted sale with key conversation and questioning techniques.
    10:15am-11:00am Hotel/Waterpark:  Floating Your Hotel with A Waterpark! – Gary Pogharian, Maintenance Director, Yas Waterworld
    Focus on a discussion around the Strengths, Weaknesses, Opportunities and Threats of partnerships between hotels and theme parks.   Interactive, with heavy participation from the audience.
    11:15am-12:00pm Energy, Swimming Pools & the Future – Tom Boadle, General Manager, Sunbather
    The world is on the cusp of an energy revolution and our industry needs proactive leadership to better adopt and develop more energy efficient swimming pools. Listen to Tom discuss the current energy consumptions of a swimming pool and how we can take simple leaps forward to reducing energy footprints.
    12:15pm-1:00pm SAFER Swimming In and Around Home Pools – Siria Thomas, Aussie Aquatics
    This presentation will cover the latest relevant stats, whilst focusing on how the SAFER Swimming ‘layers of protection’ message can be applied to the home. To make it even more relevant Siria will hone in on the vital role they can play; eg, what with the fence/gate/Resus signs etc.
    1:15pm-2:00pm The use of reinforced concrete in swimming pool construction – Cal Stanley
    Cal will present a comprehensive session covering: Brief history of concrete and it’s early use in swimming pools; first use of steel reinforcement in concrete; properties of concrete and reinforcing steel; understanding what your engineer prescribes for your pools; putting the concrete and steel together in a pool; pneumatically applied concrete; curing concrete and pipes embedded in concrete.
    2:15pm-3:00pm Growing your Business: Signing on New Customers and Keeping Them – Alex Antoniou, Chief Marketing and Information Officer, NSPF
    The saying is that it is harder to find new customers than it is to keep existing customers. In either case, keeping customers is what is important. An effective communication plan is what is needed. Have you considered your business’s marketing plan? Do you have an effective client relationship plan in place? What is your brand promise and do you keep it? These are all important questions that must be answered if you want your business to grow. The answers can all be spelled out in your marketing plan. This session will cover marketing ideas, such as the use of websites and social media to help achieve successful marketing campaigns.

    Being able to measure your ROI on your marketing campaigns will guide you moving forward with your plans. Once you have convinced customers to buy from you, your next step is to make sure your customers are treated appropriately so that you can instill customer loyalty. Selling more to an existing and happy customer may be the easiest sale you have.
    3:15pm-4:00pm Live by Price … Die by Price – Making it all work Profitably – Anthony M Davis, Brightwater Business Coaching
    Why is it that the Seller usually has a greater problem with price than the Purchaser? If profit is the key to sustainability in business, and price affects profit, it is essential for businesses to sell the value they bring to the transaction and therefore profit for sustainability. Price is what they pay, Value is what they get!
    At this presentation you will:
    • Determine what business you are REALLY in and then identify the REAL benefits of your products to your customers;
    • Learn why the Quality, Service, Price proposition is so important to your business;
    • Develop a process to build a sustainable business that is based on quality, relationships and accurate costings!
    In this session, you will discover changes you can apply to build a sustainable business that stands apart from your competitors!

    4:15pm-5:00pm Understanding the Water Treatment Needs of Swim Schools – Ross Gage, CEO, Aussie Aquatics
    Looking at getting more involved with swim schools – either in (retro)fit outs and/or ongoing maintenance? This session would highlight the differences with swim school water treatment; eg warmer water, high bather loads, younger users, different Health Department requirements etc.


    • Resolving Business Disputes and Risk Management (1pm to 5pm)
      A must for all builders, renovators and installers. Dispute prevention, management and prosper through resolution. Project management without the fuss. Gain a quality edge over your competitor.
      Workshop provides a certificate of attendance that goes toward RPL for the following qualifications.
      • CPCCBC4024A – Resolve Business Disputes
      • BSBPMG404A – Apply Quality Management Techniques
      • BSBPMG415A – Apply Project Risk-Management TechniquesThis cluster of units includes;
      1) Advise on or resolve business disputes that may arise in the course of activities in residential and commercial contracting projects,
      2) Enhance project outcomes through contributing to quality planning,
      applying quality policies and procedures and contributing
      to continuous improvement within projects and
      3) Assist aspects of risk management within a project. $100+GST
    • Pool Equipment Maintenance and Barriers (9am to 5pm)
      Set the industry standard for maintenance of Circulation and filtration, dosing and cleaning systems, know how to assess risk and what to know about pool safety barriers. Workshop provides a certificate of attendance that goes toward RPL for the following qualifications. Suitable for all industry members, employers setting a standard for employees, technicians, builders providing recommendations. Certificate III qualifications included in this workshop
      • CPPSPS3004A – Routinely Maintain Swimming Pools and Spa Water Circulation & Filtration Systems
      • CPPSPS3003A – Routinely Maintain Swimming Pools & Spas
      • CPPSPS3005A – Routinely Maintain Swimming Pools and Spa Dosing Systems
      • CPPSPS3006A – Routinely Maintain Swimming Pools and Spa Cleaning & Vacuuming System This cluster of units includes; 1) Preparing for routine maintenance to pool & spa circulation and filtration systems, 2) Assessing hazards, including pool & spa safety barriers and completing maintenance activities, 3) Preparing for routine maintenance to swimming pool & spa dosing systems and 4) Maintenance of swimming pool & spa cleaning and vacuuming systems. $195+GST 

    Thursday 18 August 2016

    9:15am-10:00am Global demand for Energy Efficient Pool Products – Carlos Del Amo, VP Global Marketing, Pentair Water Quality Systems
    10.15am-11:00am Turning the tide when it comes to water disinfection – Elena Gosse, CEO, Australian Innovative Systems
    The world’s fixed supply of water means it is vital that we conserve it wherever possible and ensure it remains clean and healthy in the face of rapid growth and urbanisation. The demand for our cities’ leisure and recreational facilities is increasing. Municipal pools and lagoons, aquatic centres, water theme parks and water features in the built environment are sanctuaries for our densely populated urban communities. Water sanitation is critical. How should we be managing public health and safety when it comes to water disinfection in our aquatic facilities? What role will innovation play in determining our future? How can we stop the endless cycle of transporting, storing and handling large quantities of dangerous chemicals and exposing our communities to health and safety risks? Should government and industry play a role with community education campaigns regarding water hygiene? It is time to turn the tide on archaic methods of water disinfection and embrace innovative technology and education to become world leaders in the field.
    10:15am-11:00am *SPASA Session* – Effective Leadership – Lindsay McGrath, Executive Director, SPASA
    Learn how to lead a high performing team that shares your business standards and values. Workshop provides a certificate of attendance that goes toward RPL for the following qualifications. BSBMGT401 Show leadership in the workplace.

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    11.15am-12:00pm Evolution of the Australian Pool Industry – Peter Wallace, Managing Director, AstralPool Australia
    Learn how 25 years of manufacturing in Australia has led to innovative ways to make owning a pool easier. From saving energy, monitoring and saving chemicals through to automation of your swimming pool from anywhere in the world with our smart device. Find out new ways to delight your clients and make more money. Come and be inspired by one of the icon’s of the Australian pool industry, Peter Wallace the Managing Director of AstralPool Australia.

    11:15am-12:00pm *SPASA Session* – Selling Solutions – Julian Quinn, National Sales Manager, BioLab Australia

    Learn how to use effective selling techniques and persuasive communication skills to unearth the specific needs of your customers, identify value adding solutions and secure the sale. Workshop provides a certificate of attendance that goes toward RPL for the following qualifications. BSBSLS408 Present, secure and support.

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    12.15pm-1:00pm Drowning Detection Technologies for Public Swimming Pools – Dan Kwaczynski, Managing Director, Maytronics
    Drowning risk remains the no 1 safety concern for public pools, this is the case despite significant efforts by many parties to put in place risk reduction measures, whether that be education, supervision, signage, barriers, lifeguards or a combination of the above. 
    Proven technology can now been used, in conjunction with existing measures to significantly improve the chance of rescuing distressed swimmers before it is too late.
    The presentation covers:
    1) Performance aspects – what criteria of performance are necessary to provide improvement
    2) Technical aspects of these systems, how to choose a suitable system and what engineering and architectural design guidelines should be followed for optimum performance

    12:15pm-1:00pm *SPASA Session* – How to attract the right staff – Lindsay McGrath, Executive Director, SPASA
    Learn how to engage the right candidates and avoid the common mistakes in the recruitment and selection process. Workshop provides a certificate of attendance that goes toward RPL for the following qualifications. BSBHRM402
    Recruit, select and induct staff.

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    1:15pm-2:00pm Synergies in our industry – How you can increase sales whilst not increasing workload – Chris Gill, CEO, Lifestyle Landscape Design & Construction
    For many pool builders the process of and quantity of pools they install leaves no time for additional considerations such as how the area around the pool will be finished, what works will need to be completed to complete the project and how they can increase their profit margins whilst not increasing their workload. In Chris’ experience working around the pool industry many pool builders have one focus-building pools. However those that have created additional focuses and synergised with other industries have found that the end product they produce creates greater satisfaction for their clients, for their team, and for their business. Photos of totally completed projects including outdoor living areas, furniture, landscaping, fencing etc, make a bigger statement for your business, however they don’t need to be create a greater workload if you don’t want them too.
    A relationship with a landscape company is not new for many pool builders, however creating a synergistic relationship where work flows in both directions is both good for the consumer, good for the businesses involved and good for the overall scope of works you can complete for each customer.
    However it’s not without it’s pitfalls and there are some things you will need to do to make this relationship work. Chris will expand on how you can create this relationship and what to look for if you choose to do this.
    1:15pm-2:00pm *SPASA Session* – Develop Effective Teams – Brendan Butler, Chief Manufacturing Executive, AstralPool Australia
    Learn the skills and techniques to improve team performance and create a highly motivated team. Workshop provides a certificate of attendance that goes toward RPL for the following qualifications. BSBLED401 Develop teams and individuals.

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    1:15pm-2:00pm Running a cost effective and integrated local marketing campaign for your retail and/or service business – John O’Brien, CEO, Poolwerx
    As business owners we know that local area marketing can be the biggest driver of new business, but it requires a lot more effort than just placing ads in your local paper or discounting at every turn. Learn how to:
    • unlock the hidden value of your email list
    • go beyond digital engagement and back to personal contact
    • tie all your activity together with an online presence
    • measure and monitor your success

    2:15pm-3:00pm Tapping into the Subscription Economy  – Ray Smith, Manager, AquaZone
    The use of subscriptions in businesses has exploded over recent years. Beginning in service based companies; the practice of subscriptions has now expanded into the provision of goods, including the retail sector. More than creating recurring income stream, subscriptions are transforming how we engage with and change the purchasing behaviours of our customers. Improved client retention, customer loyalty and increased recurrent sales are key outcomes of subscription business models.
    The session will explore how subscription services have been successfully adopted in a range of industries and from these learnings, develop a strategy to implement a subscription model that is scaled into your business needs.
    2:15pm-4:15pm Waterpark Maintenance: Maintaining Your Waterpark Without Breaking Your Budget – Gary Pogharian, Maintenance Director, Yas Waterworld
    This session will look at better ways to organize and plan your operations.  This will focus on taking steps to increase the efficiency of operations in regards to: chemicals, mechanical, electrical, manning and repair work.  The idea is to introduce ideas and then generate audience participation through expanding these and sharing new ideas.

    3:15pm-4:00pm Digital Marketing & Social Media Checklist – Simon Hall, Owner, Fitness Business Events
    An overview of what you need in your Digital Marketing and Social Media footprint to be seen, to be engaging and to be clickable. A takeaway checklist of things you can do to monitor your digital exposure and also plan your digital and social strategy. Covers – Google Knowledge Graph, SEO, SEM, Facebook, Instagram and lots more.



    • Water Quality Workshop (9am to 5pm)
      Set Industry standard in maintaining and monitoring water quality, know what is expected from Australian standard to industry best practice.
      Suitable for all industry members, employers setting a standard for employees, technicians, builders providing recommendations. Certificate III qualifications included in this workshop. Workshop provides a certificate of attendance that goes toward RPL for the following qualifications.
      • SISCAQU201A – Monitor Pool Water Quality
      • SISCAQU304A – Maintain Pool Water QualityThis cluster of units includes;
      1) The continuous monitoring of the water quality of swimming pools and aquatic facilities, taking corrective action and recording test results,
      2) Outlines skills and knowledge required to maintain the water quality of swimming pools and aquatic facilities according to health standards